Communicate with tact and skill.
There will always be difficult people in the world – that can't change. But what can change is your response to them. Learning the skills to deal with troublesome and difficult people benefits not only you, but the people you are dealing with, and even co-workers around you. In one day, this seminar will teach you skills that you will find useful for a lifetime.
And lastly, ways to deal with the stress that conflict inevitably brings, so that you do not take home negative energy after a stressful day at work.
Types of people you will learn to deal with:
Do you recognise any of the following people?
Of course you do – they are all around us. At work, in the community, and perhaps even in your own family. Learn how to identify and deal with each of these character types.
This course is designed to empower people employ new and different strategies in the workplace with customers, co-workers and anyone else who is proving difficult to get along with. The objective is to bring about better service to customers, more harmony within team and less take home stress for anyone involved in handling a difficult situation.
If you believe that your team could use these skills then book a seminar today.
The workshop runs from 9am – 4pm with a one hour lunch break
The one day seminar is $1540 including GST.
About Peter Radcliffe
Peter Radcliffe is a qualified Neuro Linguistic Programming practitioner (which the course is based on) and meditation teacher. With over 15 years of corporate experience in customer liaison, Peter also has the necessary practical experience to understand first hand issues being faced by customer service staff.
- About Us
- Meditation retreat
- Call us : 08 8554 2822